In the fast-changing digital environment of today, organizations are required to consistently adjust to emerging technologies and refine their IT operations.
The pursuit of innovation in IT Operations Management has evolved from a mere trend into an essential strategy for companies aiming to maintain a competitive edge.
Driving innovation in IT Operations Management, OpenText is at the forefront of this transformation with its recent release of Cloud Editions (CE) 25.2, equipping businesses with the necessary tools to enhance service management, boost observability, and foster a more sustainable IT ecosystem.
Through advancements in AI-driven solutions, OpenText is continually reshaping the landscape of IT operations and service performance.
The Evolution of IT Operations Management
Fostering innovation in IT Operations Management has become essential for organizations striving to remain competitive in a rapidly digitizing landscape.
As IT infrastructures become increasingly, intricately companies must embrace advanced technologies to guarantee operational efficiency, security, and cost-effectiveness. OpenText is leading this evolution, continually expanding the horizons of IT service management and observability.
With the recent enhancements in OpenText Cloud Editions (CE) 25.2, organizations can optimize their cloud environments, improve service management processes, and adopt more intelligent and sustainable IT operations.
Improvements in OpenText Service Management Aviator
A notable advancement in OpenText IT Operations is the launch of OpenText Service Management Aviator. This AI-powered solution incorporates generative AI into OpenText Service Management (SMAX) and OpenText AI Operations Management (Operations Bridge).
By utilizing a private and secure large language model (LLM), Service Management Aviator delivers dependable, human-like responses to user inquiries while ensuring data confidentiality.
Essential Features of Service Management Aviator
Conversational AI for IT Service Management: An advanced chatbot supports service desk personnel, improving accessibility and facilitating issue resolution.
AIOps for IT Operations: AI-driven troubleshooting and root cause analysis enhance operational effectiveness.
Versatile Deployment Options: Accessible to both cloud-based and on-premises clients, ensuring flexibility.
Cost Savings and Improved User Experience: Lowers IT support expenses while providing quick and user-friendly assistance.
Through these AI-enhanced features, OpenText Service Management Aviator greatly boosts the efficiency of IT support and elevates overall user satisfaction.
Optimizing IT Operations with CE 23.2
For organizations aiming to manage expenses and eliminate inefficiencies, operating in an efficient and responsible manner is crucial.
OpenText Cloud Management is instrumental in fostering financial accountability, improving decision-making through intelligent insights, and reducing cloud expenditures.
Companies can monitor their cloud spending with comprehensive analytics while significantly decreasing cloud waste.
Furthermore, the full integration of OpenText AI Operations Management with the OpenText Cloud Platform represents a major advancement in delivering seamless IT services.
Embracing the Cognitive Era with CE 23.4
OpenText Observability and Service Management Cloud continue to set new standards by tackling the complexities of cloud environments, budget limitations, and workforce shortages.
Key Enhancements:
Integration of Service Management and Content Management: This improvement provides service agents with better access to essential information while ensuring strong data governance.
Advanced AI Operations Management:
Improved Sustainability Reporting: Gathers carbon data from on-premises systems to help lower IT carbon footprints.
New Service Management/Event 360 Dashboard: Merges event, incident, change, and service request information into a single dashboard, facilitating more effective assessments of service health.
Cloud Management Improvements:
FinOps and GreenOps Dashboard: Monitors carbon emissions and enhances cloud waste management.
Core Application Observability: An economical solution for overseeing and troubleshooting cloud applications and infrastructure.
Strengthened Network Security and Compliance:
Network Automation: Integration with GitHub ensures version control, enhancing security.
Network Node Manager: Allows multiple servers to utilize a single OPTIC Data Lake instance, leading to cost reductions.
Empowering Intelligent Remediation with CE 25.2
The launch of CE 25.2 represents the achievement of more than two years of relentless innovation.
The newest enhancements concentrate on vulnerability management and workflow remediation, utilizing AI-driven insights and sophisticated integrations to bolster IT security and operational efficiency.
Accelerated Vulnerability Remediation:
– Seamless integration with Tenable within the OpenText Automation Center.
– Automatic detection and correlation of vulnerabilities with necessary patches.
– Risk assessment and impact analysis to prioritize critical threats.
– Automated coordination guarantees consistent and large-scale remediation efforts.
– Transparent dashboards offer clear visibility into the security posture.
Distributed Expertise with OpenText Aviator for AI Operations Management:
– Streamlined workflow remediation through intelligent recommendations.
– Custom knowledge bases enable swift issue resolution.
– Experts can effectively review, update, and store remediation instructions for immediate application.
By incorporating these AI-driven features, organizations can enhance operational efficiency, strengthen security, and shorten remediation timelines.
Expert Editorial Comment
As organizations continue to adapt in the digital era, driving innovation in IT operations management remains a key priority.
OpenText’s ongoing advancements in AI-driven IT service management, observability, and automation empower organizations to operate more effectively, lower costs, and enhance service delivery.
With CE 25.2 and future developments, OpenText is shaping the landscape of IT operations, providing solutions that enable businesses to optimize their IT environments while improving security and sustainability.
